Welcome to Eldene Surgery
NHS Swindon Clinical Commissioning Group has concerns about the quality of care that may have been provided to patients by an associate practitioner working at Eldene Surgery in Swindon, who has currently been suspended. At this stage, there is no reason to believe that anything untoward has taken place with their care. But, the CCG wants to make sure that this is the case and all registered patients of the practice have been written to, asking if they think they have:
- Received wound care treatment in the past year
- Been seen for a diabetes review during the past 2 years
- Been seen for a sexual health review during the past 2 years
- Been seen for a contraception review during the past 2 years
- Been seen for a mental health review during the past 2 years
- Been seen for a course of hormone treatment within the last 6 months
- Taken a baby or child for any immunisation since June 2011
Patients will receive their letters from today, Monday 17 July 2017.
A confidential helpline has been set up for patients of Eldene Surgery to call and the call-handler will then give them direct information as to the next steps. The helpline number is 0300 111 0023 and will operate from 8:00am – 8:00pm, Monday to Sunday.
The information given to the helpline staff will be treated in confidence and will only be shared with Eldene Surgery staff.
Patients have been reassured that these steps are being taken as a precautionary measure in the first instance and actions have been taken to ensure current services are safe. It is not felt that anything untoward has happened, however, Swindon CCG has referred this matter to Wiltshire Police, due to the potential misrepresentation of a member of staff who was allegedly working outside of their level of trained competence.
We are only accepting new patients from the post codes SN3 3-- and SN3 6--. We are no longer accepting patients with other SN3 post codes in order to be able to best serve our patients.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Disabled access is via the main entrance. There are adequate parking facilities. The waiting room, consulting rooms and treatment area are all on the ground floor with access for wheelchairs. Please do not hesitate to ask the reception staff in case of difficulty.
Friends and Family
Friends and family test now available here .
You can return the completed questionnaire to the surgery or alternatively email it to SWICCG.firstname.lastname@example.org
Questionnaires are also available at the reception desk, with a box to put your replies in.
Our Charter for Patients
Eldene Surgery has a firm commitment to deliver a quality service to patients – the best way to achieve this is by working together.
· Treat you as an individual, offering appropriate courtesy and respect.
· See all urgent cases on the day of request.
· Ensure a system is in place at all times to contact an appropriate health care professional in an emergency
· Provide appropriate care and treatment from people who are suitably qualified.
· Offer full information about the services we offer, and in particular about anything which directly affects your health and care.
· Arrange a home visit if you are too ill to attend the surgery.
We ask you to
· Treat the Doctors and Staff with courtesy and respect. Please note that verbal abuse or violence is not tolerated under any circumstances and will result in immediate removal from the list.
· Let us know in good time if you cannot keep an appointment – someone else needs it*
· Be patient – most delays are due to emergencies.
· Allow two working days for repeat prescriptions to be ready.
· Contact the Surgery before 11 am to discuss requirements for a home visit.
· Make use of guidance and leaflets your Doctor may have available to help you deal with minor illnesses yourself.
· Ask if you are unclear about your treatment.
· Adopt a healthy lifestyle in order to safeguard your own health – with our help if necessary.
Please note that Eldene Surgery operates a strict 3 Strikes and Out policy regarding non-attendance at booked appointments.
(Site updated 12/09/2017)