We can confirm that, following their inspections of 15 September and 3 October 2017, the Care Quality Commission has rated Eldene Surgery as ‘requires improvement’. We wish to reassure you that we are working to address issues highlighted in the report, and will continue to work with our Patient Participation Group (PPG) and Practice team.
We have put in place an action plan to address the CQC report findings and we have begun to review our systems and processes at the surgery. We are working to improve the Practice to the highest levels and offer additional staff training and we are confident this will be completed before our next CQC visit.
We are pleased that the CQC recognised that our services are effective and patient outcomes are in line with the national average and clinical audits demonstrated quality improvement. We will continue to involve you in decisions about your care and treatment as we work to improve your GP Practice to reach high standards of care across all areas.
However, we would also like to hear from you.
Could you be involved in our action plan? Do you have any ideas or suggestions to help us? If so, please email us at reception@eldenesurgery.com or contact the Eldene Surgery Patient Participation Group at ppg.eldene@gmail.com.
Thank you for your help and continued support.
CQC report October 2017