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Complaints

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our Practice.  However, we are aware that things can go wrong and we will always welcome the chance to discuss your concerns and work with you to resolve any issues.

To pursue a complaint please contact the Complaints Manager who will deal with your concerns appropriately.

Further written information is available regarding the complaints procedure from reception.  

We want to assure you that we will always investigate any complaints thoroughly and impartially and we will be open, honest and clear in our communications with you. 

How to make a complaint

You can write to us at: Eldene Surgery, Colingsmead, Swindon SN3 3TQ

You can email us at: reception.eldenesurgery@nhs.net

Help to make a complaint

The Swindon NHS Complaints Advocacy Service offers patients support and advice during the complaints process.  They can be contacted on 01793 497 777.

Taking your complaint further

In the unlikely event that we are unable to resolve your complaint then there are other organisations that you can approach. These include:



 
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