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Please help us to help you - If you have a common minor illness (cold, cough, flu, earache, etc.) or have had a minor injury please stop and consider whether this is something that can be managed at home - if the answer is yes, please do not make a GP appointment.  How does this help?  By managing these types of problem at home, it frees up valuable GP appointment time for urgent illnesses and management of long term conditions. 

Self Treatment of Common Illnesses & Accidents Leaflet

If you have an urgent health problem, you have an alternative choice of six NHS services.

For many health problems it is better for you to contact other service providers rather than the medical practice.

Information on accessing these services in the Swindon area is detailed below:

(1) Telephoning NHS 111:

You should call the NHS 111 service You will be assessed, given advice and directed straight away to the local service that can help you best. Calls to NHS 111 are free from landlines and mobile phones.

(2) Seeing your local pharmacist:

Pharmacists can give advice on lots or problems including simple infections, allergies & minor injuries. Most areas of Swindon have a local pharmacy who would be happy to give advice and provide you with any medication or dressings they think are appropriate for your problem. 

(3) Carfax Street Walk in Centre:

The nurse practitioners based in the walk in centre can deal with most urgent (but not life-threatening) health problems in people of any age. They have a sit and wait system with no booked appointments. Opening Hours are Monday to Friday 7:00am to 8:00pm and Weekends 8:00am to 8:00pm - Telephone:  01793 541655

(4) Children's Clinic  - Moredon Medical Centre: 

They can deal with any urgent health problems (common colds, aches & pains, but not life-threatening conditions) in children aged 3 months to 18 years of age. Please telephone 0300 1110088 before attending.

(5) Telephoning the Urgent Care Clinic:  Tel: 01793 342000:

The Urgent Care Clinic is based in Moredon Medical Centre but is staffed by doctors & nurses employed by GWH. The clinic is open  8am to 8pm seven days a week. Appointments are only for urgent (but not life-threatening) problems and can be booked via Moredon Medical Centre staff. All appointments are on the day and so cannot be booked ahead. To book an appointment in the clinic please telephone 01793 342000.

(6) Going to the Accident & Emergency Department at Great Western Hospital:

This is open 24 hours a day and if you have had an accident, feel that you need an urgent x-ray, stitches to a cut, or have a large burn or other serious illness (for example severe chest pain or a collapse) it is advisable to go straight to casualty. If someone is very ill they should get to casualty by dialing 999 and asking for an ambulance. For those who are less ill, you should make your own way to casualty.

Casualty is not the place to go with flu, vomiting etc. You should follow the advice in our Self Treatment of Common Illnesses & Accidents leaflet below, or contact your GP Practice.        

Self Treatment of Common Illnesses & Accidents Leaflet

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website