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Latest News

New Provider for Eldene Surgery announced


28 August 2019


Swindon Clinical Commissioning Group is able to announce the first of the new providers that will offer long-term support to the GP practices previously involved with the Integral Medical Holdings (IMH) Group.


Five GP practices – Abbey Meads Medical Group, Taw Hill Medical Practice, Moredon Medical Centre, Phoenix Surgery and Eldene Surgery – had been working in partnership with IMH until May 2019, when it was announced the group would be withdrawing from primary care in Swindon.


Since then, work has been ongoing to identify local, NHS-based providers for each of the five practices. And while some due diligence exercises are still taking place, the CCG can confirm that permanent arrangements have now been made for Eldene Surgery, which will be managed by Victoria Cross Surgery from Monday 11 November.


Dr Philip Bauliah, GP Partner at Victoria Cross Surgery said:


"We are delighted to be taking over the running of Eldene Surgery and are looking forward to providing the quality of service and care that is currently available at our Victoria Cross Surgery and Eldene Health Centre sites.


We would like to emphasise that Eldene Surgery will be run separately from our existing surgeries.


The service at Victoria Cross and Eldene Health Centre will not be affected by these changes and we will continue to provide the best quality of care and look for continual improvements to these sites.  The additional clinical rooms at Eldene Surgery will enable us to provide more services to people in the Eldene area.


This is an exciting time for us, and we are happy to have this opportunity to grow our support for our patients and the community."


Nicki Millin, Director of Strategy and Transformation for Bath and North East Somerset, Swindon and Wiltshire CCGs said: “We know this has been a difficult time for both patients and staff at Eldene Surgery, and we thank them for their patience".


 Urgent Prescription Requests


We receive a large volume of prescription requests every day and to process them safely we require three full working days. Your pharmacy will also need time to deal with your order, so you need to take this into account when ordering your medication.

However, we have seen a noticeable increase in patients not requesting their mediation until they have run out, and then asking the surgery to provide an ‘urgent’ prescription.  This is not fair to our clinicians and staff and the extra work involved impacts on our ability to run the surgery effectively.  We firmly believe that our patients need to plan ahead and take responsibility for their own health and we want to work with them to achieve this.

As a first step, we have taken the decision that from 1 May 2018, we will no longer be accepting “urgent” prescription requests.

If you do run out of medication, you will be asked to complete an emergency request which will be passed to the duty GP.  They will decide if the request warrants same-day attention or can be dealt with as routine within three working days.

The surgery will only contact you if the GP agrees that the medication is urgent and is required the same dayThe prescription will also need to be collected from the surgery as we will be unable to issue it electronically directly to a pharmacy. 

If you do not hear from us, your prescription will be available for collection after the normal three working day period.                                                        

There are, however, some medications we would deal with quicker than our usual three working days. We have listed below the only medications for which an emergency script will be generated, if requested: 

  • Blue Inhalers (reliever type)
  • Anti-epilepsy medication
  • All insulin based medications 

We hope that you will understand why we have had to introduce these measures and we thank you in advance for your cooperation.

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