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WELCOME TO THE ELDENE SURGERY
PATIENT PARTICIPATION GROUP

Eldene Surgery is eager to ensure that local people are actively involved in deciding how the health services they use develop, to provide patients with the opportunity to express their views. 

We have successfully set up a Patient Participation Group with committee members and the Practice Team. 
The following offices are held:

Chair: Norma Thompson 
Secretary: Liz Strange

Practice Team:

Dr Holliday, Senior Partner 
Christine Mott, Practice Manager 
Mandi Wilkinson, Practice Secretary

Patient Participation Groups make an important contribution to the well-being of their communities. Their activities include health promotion, information provision, service delivery and strategic input to the practice.

Welcome to Eldene PPG

Click here to view the PPG Terms of Reference

Click here to view the PPG Membership Leaflet

Click here to view the PPG Membership Leaflet (Web Version)

Briefly the aims of the PPG are:

  • To promote co-operation and strengthen communication between the practice, patients and the wider community for the benefit of all, whilst respecting practice and patient confidentiality.
  • To exchange ideas and information, and then take action, consulting with patients on their experiences and their views on how services could be changed or improved.
  • Producing a newsletter to keep patients up to date of the activities of the group, holding health events.
  • The Practice is looking for people from all ages and backgrounds who are enthusiastic about influencing and improving the way that local healthcare is delivered
  • We are always looking to expand our PPG, especially amongst younger patients. Your views on ways to improve the service you use are valued; Let us hear about your experiences, views and ideas for making services better.

If you wish to come along, or would like to become a member please contact the surgery for more information or send us an email to:

mail to:SWICCG.eldenesecretary@nhs.net

If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

 Complete the Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the Practice.

 Download the pdf version of our sign up form

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Or contact the PPG c/o Eldene Surgery, Colingsmead, Eldene, Swindon SN3 3TQ.

We also have a Virtual Patient Participation Group (VPPG) who we contact from time to time, usually by email but we can also contact you via post if necessary. If you would like to join our VPPG please contact the surgery for more information or send us an email to: SWICCG.eldenesecretary@nhs.net

We hold meetings every two months, if you think that you might be interested you can 
complete the patient group form on line or ask at the reception for an application form, 
complete and return it to the Practice. We will then contact you with a view to inviting you to 
attend our next meeting.

Healthwatch Swindon has been commissioned by NHS England Area team to carry out a project to develop a model of best practice for patient insight to general practice. The project was started in January 2014 and Healthwatch Swindon was selected by NHS England Area team to carry out the project, a steering group was set up to bring together key members from general practices, PPG members, Swindon Clinical Commissioning Group (CCG) and Healthwatch Swindon.

Dr Holliday of Eldene Surgery agreed to co-sign the practice survey and also agreed that Eldene will participate as a pilot practice. Three participating PPGs were required for the project.

The completion of the framework was launched on the 7th July 2015 at a celebration for the Healthwatch Swindon PPG Forum, which explores the use of patient and carer experiences to improve the quality of services in GP Practice.


Friends and Family Test

 The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.

 FFT is a contractual requirement with a mandatory duty that practices report data to NHS England every month as well as publishing their own results locally.

 The second question can be changed and should be a closed question.  If there is a question you would like asked then contact the PPG to have your say. Suggestions are always welcome.

 The results of the FFT are published at monthly intervals on both NHS England and NHS Choices websites.

 The FFT box and paperwork is located on the reception desk.

 Swindon PPG Forum

 Swindon PPG Forum meeting dates when known will be publish on PPG notice boards in the Surgery.

 Diabetes Prevention Programme

Around 22,000 people with diabetes die early every year. Type 2 diabetes is a leading cause of
preventable sight loss in people of working age and is a major contributor to kidney failure, heart
attack and stroke. Up to 100,000 people in 27 areas in England will be offered places on the world's first nationwide programme to stop them developing type 2 diabetes. Check the link world’s first nationwide programme NHS England » NHS Diabetes Prevention Programme (NHS DPP) to find out if your area is participating.

Online booking   What is Patient Access?

 With Patient Access, you can now view, book and cancel appointments from home, work or on the move – wherever you can connect to the internet. What’s more, because Patient Access is a 24 hour online service – you can do this in your own time, day or night. You do need to contact reception to sign up for this service.

 Plus, Patient Access is not just for booking GP appointments, depending on the services at your GP Surgery, you can also:

  •  Order repeat prescriptions
  • View limited medical record details online (this is due to expand in the future)

How do I register?

Ask at the reception desk or download the application forms in the Appointments or Prescriptions section of this website.

The guide can be found on: http://www.england.nhs.uk/patient-online/

Suggestions/Complaints box

Complaints/ suggestion box can be found in the reception area with information next to it on how to raise concerns/complaints or make suggestions to enhance the Practice.  Please ask one of our reception team for more information.

 Accessible Information Standard

 The Accessible Information Standard tells organisations how they should make sure that disabled patients receive information in formats that they can understand and receive appropriate support to help them to communicate.

 By 31 July 2016 all organisations that provide NHS or publicly funded adult social care must have fully implemented and conform to the Accessible information Standard.

https://www.england.nhs.uk/wp-content/uploads/2015/07/access-info-imp-plan.pdf

 Healthwatch Swindon is now managed by The Care Forum

http://www.healthwatchswindon.org.uk/

 Our group is affiliated to The National Association for Patient Participation which issues periodic bulletins and newsletters. These can be accessed at www.napp.org.uk.

 Those of you who do not have the password and PPG email address, please email the chair,  ppg.eldene@gmail.com for the email address which is used as the username for the login.

 Thank You  


The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

 
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