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Welcome to the Eldene Surgery

Patient Participation Group

Eldene Surgery is eager to ensure that local people are actively involved in deciding how the health services they use develop, to provide patients with the opportunity to express their views. 

We have successfully set up a Patient Participation Group with committee members and the Practice Team.  The following offices are held:

Chair: Norma Thompson

Secretary: Liz Strange

Practice Team

Senior Partner: Dr Eric Holliday

Practice Business Manager: Sarah Wilson

Patient Participation Groups make an important contribution to the well-being of their communities. Their activities include health promotion, information provision, service delivery and strategic input to the practice.

Welcome to the PPG website page

Click here to view the PPG Terms of Reference

Click here for the PPG Membership request form

Click here to view the PPG Membership Leaflet (Web Version)

Briefly the aims of the PPG are:

  • To promote co-operation and strengthen communication between the practice, patients and the wider community for the benefit of all, whilst respecting practice and patient confidentiality.
  • To exchange ideas and information, and then take action, consulting with patients on their experiences and their views on how services could be changed or improved.
  • Producing a newsletter to keep patients up to date of the activities of the group, holding health events.

The Practice is looking for people from all ages and backgrounds who are enthusiastic about influencing and improving the way that local healthcare is delivered.

We are always looking to expand our PPG, especially amongst younger patients. Your views on ways to improve the service you use are valued; Let us hear about your experiences, views and ideas for making services better.

If you wish to come along, or would like to become a member please contact the surgery for more information or send us an email to:


If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

Complete the Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the Practice.

Download the pdf version of our sign up form

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Or contact the PPG c/o Eldene Surgery, Colingsmead, Eldene, Swindon SN3 3TQ.

We also have a Virtual Patient Participation Group (VPPG) who we contact from time to time, usually by email but we can also contact you via post if necessary. If you would like to join our VPPG please contact the surgery for more information or send us an email to:

We hold meetings every two months, if you think that you might be interested you can 
complete the patient group form on line or ask at the reception for an application form, 
complete and return it to the Practice. We will then contact you with a view to inviting you to attend our next meeting.

Friends and Family Test

The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.

Several changes are set to be made to the Friends and Family Test (FFT) policy following the NHS England FFT Development Project.

The Friends and Family Test guidance was published in 2014 and will remain in place for use across NHS services until 31 March 2020 when new changes set to be implemented in April 2020.

The changes announced mean:

  • There will be a new FFT mandatory question and six new response options
  • Mandatory timescales will be removed to allow more local flexibility and enable people to give feedback at any time
  • Greater emphasis will be placed on using FFT feedback to drive improvement

It is hoped the changes will make FFT a more effective tool in gathering patient feedback.

For more info .See websites below


The results of the FFT are published at monthly intervals on both NHS England and NHS Choices websites.

The FFT box and paperwork is located on the reception desk.

Swindon PPG Forum

Swindon PPG Forum meeting dates when known will be publish on PPG notice boards in the Surgery.

Diabetes Prevention Programme

Around 22,000 people with diabetes die early every year. Type 2 diabetes is a leading cause of preventable sight loss in people of working age and is a major contributor to kidney failure, heart attack and stroke. Up to 100,000 people in 27 areas in England will be offered places on the world's first nationwide programme to stop them developing type 2 diabetes. Check the link world’s first nationwide programme NHS England » NHS Diabetes Prevention Programme (NHS DPP) to find out if your area is participating.

Online booking

With Patient Online Services, you can now view, book and cancel appointments from home, work or on the move – wherever you can connect to the internet. What’s more, because this is a 24 hour online service – you can do this in your own time, day or night. You do need to contact reception to sign up for this service.

Plus, Online Services is not just for booking GP appointments, depending on the services at your GP Surgery, you can also:

  • Order repeat prescriptions
  • View limited medical record details online (this is due to expand in the future)

How do I register?

Ask at the reception desk, download the application form on this website or click on the "Online Services" icon and complete the application form.

A full guide - which we strongly recommend you read - can be found on:

Suggestions/Complaints box

Complaints/ suggestion box can be found in the reception area with information next to it on how to raise concerns/complaints or make suggestions to enhance the Practice.  Please ask one of our reception team for more information.

Accessible Information Standard

The Accessible Information Standard tells organisations how they should make sure that disabled patients receive information in formats that they can understand and receive appropriate support to help them to communicate.

By 31 July 2016 all organisations that provide NHS or publicly funded adult social care must have fully implemented and conform to the Accessible information Standard.

Healthwatch Swindon is now managed by The Care Forum

Our group is affiliated to The National Association for Patient Participation which issues periodic bulletins and newsletters. These can be accessed at

Those of you who do not have the password and PPG email address, please email the chair, for the email address which is used as the username for the login.

 Thank you!

Eldene PPG needs to keep personal data about its members in order to carry out group activities.  We will collect, store, use, amend, share, destroy or delete personal data only in ways which protect people’s privacy and comply with the General Data Protection Regulation (GDPR) and other relevant legislation.


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